At AHZ, we take complaints seriously and strive to resolve them promptly and fairly. The following process outlines how applicant complaints are handled.
AHZ cannot be held responsible for the actions of the institutions we represent. This includes matters such as:
Action Required:
Any such complaints must be put to the institution directly. If you are unsatisfied with the outcome, you must use their proper appeal channels. Further information can be found at https://www.oiahe.org.uk/.
If your complaint concerns AHZ directly, please follow these steps:
Discuss the issue with the manager in charge of your specific office, region, or country.
Note: If your concern involves fraud or financial matters, skip directly to Step Two.
If the issue is not resolved by a senior in-country member, email your complaint to the Chief Commercial Officer. Your email must include your full name, email, phone number, the staff members involved, and a summary of the complaint.
AHZ will review the complaint and may request further information. We aim to respond within ten business days.
A thorough investigation will be conducted, including reviewing records and consulting relevant staff or partners.
You will be provided with findings and a resolution, which may include details on actions taken or process improvements.
If unsatisfied, you may request a review by the Chief Executive Officer ([email protected]). This must be lodged via email within five working days of the initial response.
After the response and any required actions are completed, the complaint will be closed.
Appeals (CEO):
[email protected]General Feedback/Assistance (CCO):
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Partnered Universities
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Global Counsellors