Advanced Communication Skills Training

This two-day evidence-based course has been developed by a group of leading communication researchers and trainers and is aimed at doctors, nurses and senior healthcare professionals (band 6 & above) wishing to enhance their clinical communication skills with patients, carers, or colleagues. Participants set the agenda for both days by identifying challenging communication situations they experience at work. These challenges are recreated with actors playing different roles such as a patient, family member or colleague in order for participants to practice key skills and principles, receive constructive feedback and test out alternative strategies.

In previous courses key areas of challenge have included: Participants will receive a pre-course workbook that contains reading and exercises including reflections on current practice and communication challenges. The book should take approximately 1 hour to complete and will be used in group discussions on the first day. The course runs over two consecutive days utilising an interactive workshop approach.

A willingness to use experiential methods of learning and undertake video recorded role plays during the two days is an expectation of the course. Please note that attendance at all sessions over the two days is seen as essential.